Employee Training
Communicating More

"The concepts you present . . . are solid tools that anyone can use to be a more efficient communicator.
They are incredibly powerful."
Linda Curry, Engineer &  Agilent Toastmaster President


The results we get depend heavily on our listening skills and our ability to communicate want we want clearly and effectively. This course teaches people how to have open, two-way communications that lead to win-win outcomes.


Anyone who wants to communicate more effectively

Course Delivery

4-hour (½-day) onsite plus 4-week e-support

Course Content

  • Five barriers to listening and how to overcome them.
  • Three things that are more important than listening with your ears.
  • The single most important factor in communication effectiveness and how it affects your results.
  • A powerful new communication model that explains the true source of communication ineffectiveness.
  • An innovative 5-step formula that will immediately enhance your communication effectiveness.

Attend this course if you want to:

  • Understand how to be a better communicator.
  • Learn easy yet highly effective techniques to immediately improve your communication effectiveness.
  • Enhance your relations with people.

Skills Reinforced

  • Self-knowledge
  • Emotional Intelligence
  • Reflective Listening
  • Communication Effectiveness
  • Conflict Resolution

e-Support Program

Because the goal is to support your employees every step of the way until they achieve the desired results, this program includes a 4-week follow-up e-support program that includes:

  • A private email discussion list for the course participants to share ideas with others in the class, elicit feedback and offer support. The course facilitator participates fully in all discussions.
  • Private coaching via email with the course facilitator for those needing extra attention (telephone coaching is extra).

How this is different from other training programs.

The philosophical approach that influences this work grew from nearly 20 years of Carol James' (course developer and facilitator) ongoing research, studies and direct experiences exploring emotional intelligence, human potential, personal effectiveness, conflict resolution and stress management and 15 years of business development, career development, lifestyle repatterning and stress reduction coaching. Her powerful new book, Transformative Thinking, evolved from this work. [ Success Stories ]  [ Testimonials ]

For more information, to schedule this program for your employees or to initiate a training program customized to suit your particular needs, call us at (925) 363-9724 or send an e-mail.

P.S. If you want to attract, develop and keep exceptional people, explore our other HR services and education:

Employee Training: Reducing Stress in the Workplace
Customer Service Training: Grace Under Fire: Compassionate Customer Service