An Interpersonal Skills Workshop for
This 1-day workshop, customized specifically for Security Officers, will teach them how to:
Security Officers who interact with clients/customers.
1-day interactive and experiential on-site workshop (roughly 7 hours)
$2,600 for up to 40 employees (includes workbook), plus travel expenses. Company is to provide room, easel and pads, break refreshments and (optional) catered lunch. Add $600 for videotaping rights.
EXCELLING AT CLIENT RELATIONS
HANDLING DIFFICULT SITUATIONS
About the Workshop Developer & Facilitator
Carol James, Consultant, Educator and Speaker, has been designing, developing and leading workshops and training programs for a variety of personal and professional development subjects since the early seventies. The course material for this workshop comes from Carol's book, Transformative Thinking, which integrates emotional intelligence, personal effectiveness and stress management to help people be more effective in everything they do.
Carols Course Developer & Trainer Résumé and Participants Comments can be found at www.caroljames.com/resume~educator.htm
To schedule this workshop or for more information, call me at (925) 363-9724 or reply to this email.
"Perfect! An excellent,
-- Barbara House
"What I liked best is learning how to use tools to deal with people on another level."
-- Regina Hamilton
"[In this workshop] you don't just learn how to deal with difficult situations at work, but also in every day life."
-- Sgt. Darryl Lee
"I loved the interaction between [Carol] and the [participants]."
-- Neville Moguel
"A five-start workshop. [Carol] is an excellent speaker."
-- Maria Vidol
"What I liked best is that it provided an open forum for people to air their common grievances and receive sincere feedback to have more effective responses in subsequent situations."
-- Annette Rivas
"A five-star workshop. The information provided was excellent and [Carol] was very knowledgeable"
-- Norma Melchor
"Excellent! I really liked the one-on-one information in the class. A five-star workshop"
Lt. Phil Cochran
-- Will Ali
"This class reinforced all of the things I already knew and gave me a fresh perspective."
-- Patricia White
"What I liked best was how well [Carol] explained everything in detail."
-- Denice Harvey
"Very helpful on how to deal with people."
-- Wendell Brooks
"[Carol] was very nice and entertaining. I learned a lot."
-- Shakir Robertson
"What I liked most about this workshop is that it helped me to learn how to deal with my anger."
-- Marc Caudill