This course teaches customer service employees how to sustain their balance, composure and sense of well-being in the face of conflict and to handle stressful customer service encounters in a healthier way.
Customer Service Representatives
1-day onsite plus 6-week e-support
Because the goal is to support your employees every step of the way until they achieve the desired results, this program includes a 6-week follow-up e-support program that includes:
The philosophical approach that influences this work grew from nearly 20 years of Carol James' (course developer and facilitator) ongoing research, studies and direct experiences exploring emotional intelligence, human potential, personal effectiveness, conflict resolution and stress management and 15 years of business development, career development, lifestyle repatterning and stress reduction coaching. Her powerful new book, Transformative Thinking, evolved from this work. [ Success Stories ] [ Testimonials ]
For more information, to schedule this program for your employees or to initiate a training program customized to suit your particular needs, call us at (925) 363-9724 or send an e-mail.